Booking terms & cancellation policy
These terms apply to every appointment booked through this website.
Requesting an appointment
Submitting the booking form creates a request with the status Pending. It becomes Confirmed once the owner accepts it, normally within a few working hours. Appointments need at least two hours' notice and can only be booked inside published opening hours.
Prices
Prices are shown in Ghana cedis. Services marked 'from' depend on hair length, the amount of hair used and the style chosen; the final amount is agreed before work begins.
Travel to your location
Appointments at a home, hotel, office, Airbnb or event venue carry a GH₵ 100 travel charge, included in the total shown before you submit. Please give an accurate address and landmark; the team may not be able to wait if a location cannot be found.
Lateness
Please arrive on time. If you are more than fifteen minutes late, the appointment may need to be shortened or moved so that later customers are not delayed.
Rescheduling
To move an appointment, open Find My Booking, cancel the existing slot with a reason, and book the new time. The slot you release is offered to other customers immediately.
Cancellation
Either you or the salon may cancel, and a reason must be given. The date, the reason and who cancelled are stored on the booking record. Please cancel as early as you can — same-day cancellations leave a slot that is difficult to fill.
No-shows
An appointment where the customer does not arrive and does not make contact is recorded as a no-show. Repeated no-shows may mean future bookings have to be confirmed by phone first.